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08:32 jri
Hi all, there is a variable to configure path for uploaded logos folder ? like http://guides.dataverse.org/en/latest/installation/config.html#dataverse-files-directory but for logos
08:33 jri
because with a cluster I have to upload once and access from multiple servers
08:33 jri
with a shared storage
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12:43 pdurbin
jri_: lemme take a look at the code
12:44 jri_
Take your time, I finally found an ugly paliative solution
12:44 pdurbin
jri_: do logos go in docroot or something?
12:44 jri_
I left an email at contact
12:44 jri_
yep in docroot
12:45 pdurbin
jri_: I don't think contact
12:45 jri_
ah yes support@
12:45 jri_
sry
12:46 pdurbin
what's the ticket number?
12:47 jri_
I don't receive a ticket number for now :/
12:48 jri_
Subjet of the mail was: "Shared docroot folder"
12:48 pdurbin
better make sure you emailed the right address
12:49 jri_
Yes I'm sure :/
12:50 pdurbin
donsizemore: do you run multiple glassfish servers? Have you seen this problem of where dataverse logos (part of themes) are stored?
12:51 pdurbin
yeah, it seems like the logo gets put in domain1/docroot/logos/1/foo.png for dataverse 1 (the root dataverse)
12:51 donsizemore
@pdurbin i saw that note come through. i have ~6 dataverse instances but none in a cluster
12:52 pdurbin
donsizemore: do you put docroot on shared storage?
12:54 donsizemore
@pdurbin i haven't but that might make an excellent solution
12:55 pdurbin
donsizemore: have you been testing Dataverse 4 with multiple glassfish servers?
12:55 pdurbin
sounds like no ("none in a cluster")
12:55 pdurbin
all single glassfish server instances, I assume
12:56 donsizemore
@pdurbin correct, we're not. vmware fault tolerance is going to do that for us
12:56 donsizemore
@pdurbin if necessary we'll break R and TwoRavens off onto their own box
12:57 pdurbin
donsizemore: so in production you plan to have a single glassfish server
12:58 donsizemore
@pdurbin for now, yes. i mistakenly thought TwoRavens needed to live in the same webserver that fronted glassfish, so that pulled R on-board as well
12:59 pdurbin
gotcha
13:00 pdurbin
jri_: so you might be the only person besides us that's trying to run multiple glassfish servers in production. So it's good that you're opening support tickets. Someone will be able to explain what we do.
13:01 pdurbin
it's an advanced installation: http://guides.dataverse.org/en/4.5/installation/prep.html#advanced-installation
13:02 jri_
thanks :)
13:02 jri_
yeah I read this so multiple times :)
13:03 jri_
I don't know if it's relevant to place logos with dataverse-files directory
13:03 jri_
but it could be a solution
13:03 jri_
For now I use symbolic links
13:04 pdurbin
jri_: because your dataverse files are already on shared storage, I assume
13:04 jri_
I don't want to modify the dataverse WEB-INF because, I should do it on every updates
13:04 jri_
Yep
13:07 pdurbin
jri_: ok. You might need to email support again. I don't see your ticket.
13:08 jri_
Hum ok
13:08 jri_
I'll do it in a minute
13:09 pdurbin
thanks
13:09 pdurbin
donsizemore: were you ever able to log into https://help.hmdc.harvard.edu ?
13:10 donsizemore
@pdurbin - oh, yes. i don't think i changed my password, though =)
13:11 pdurbin
bad IT guy, no donut
13:13 jri_
pdurbin: Email sent again :/ no automatic answer for now
13:14 pdurbin
let's give it a few minutes
13:17 pdurbin
I'm trying it from a gmail account.
13:18 pdurbin
worked fine
13:19 pdurbin
jri_: you're emailing support
13:19 jri_
yes
13:19 pdurbin
donsizemore: want to try opening a test ticket for us?
13:20 jri_
I'm using my sciencespo account which is a gmail for education
13:20 donsizemore
@pdurbin shore. from UNC, gmail, or rebranded gmail
13:21 pdurbin
donsizemore: you pick
13:21 pdurbin
they should all work
13:21 donsizemore
@pdurbin sent from dls
13:22 donsizemore
@pdurbin got the auto-reply
13:22 pdurbin
donsizemore: yours came in through fine at https://help.hmdc.harvard.edu/Ticket/Display.html?id=240994 (mine was https://help.hmdc.harvard.edu/Ticket/Display.html?id=240993 )
13:22 pdurbin
jri_: you might need to try sending from a different email address
13:23 donsizemore
@jri_ not to ask a silly question, but did you check your spam filter for the auto-reply?
13:23 jri_
lol yes I've checked spams :)
13:24 jri_
that's weird, I'll try with my personal address
13:24 pdurbin
donsizemore: I can see the queue in RT and jri_'s tickets aren't being created from his sciencespo address.
13:27 jri_
Ok the ticket is created : #240995
13:28 jri_
I don't know what's happening with my company address
13:28 pdurbin
me neither
13:28 pdurbin
jri_: you're ok using that ticket, right? You don't mind a reply to your personal address.
13:30 jri_
No, no problem. But if you can add a CC address for the future replies, I would like
13:32 pdurbin
jri_: done
13:34 jri_
Thanks !
13:36 pdurbin
jri_: whoops, I just closed your ticket. Then re-opened it. Sorry for the noise. Someone will reply.
13:37 jri_
Haha ok :)
13:37 jri_
By the way, our dataverse is now open ! (since yesterday)
13:38 pdurbin
jri_: oh! Do you want to be on the map? :)
13:38 jri_
https://catalogues.cdsp.sciences-po.fr/
13:38 jri_
Yep why not
13:38 pdurbin
jri_: unfortunately, the way to get on the map is to email the same address you've been having trouble with :)
13:38 jri_
:)
13:39 pdurbin
but if you use your personal account again I'll be happy to add the other address to cc
13:40 jri_
There is specific infos needed in the message ? apart url
13:41 pdurbin
jri_: well, I would look at the map at http://dataverse.org and click on a few installations to get a sens of what's there. It looks like you should provide three things: URL , name, and description.
13:45 pdurbin
jri_: if you're running a fork, please let me know. I assume you're not.
13:49 pdurbin
jri_: anyway, congrats on your launch!
13:51 jri_
ok it's sent
13:51 jri_
no we're not using a fork
13:51 jri_
and thanks !
13:52 jri_
I'm not 100% sure, but I think this is the first in France
13:54 pdurbin
I think so too! Exciting!
13:56 jri_
Next step is to update to 4.5 and be harvested by isidore, a french search engine for socio political researches
13:57 pdurbin
jri_: heh, I love how the subject of https://help.hmdc.harvard.edu/Ticket/Display.html?id=240999 is "New Dataverse in town". I just added your other address as cc.
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13:59 pdurbin
jri_: cool. Yay, harvesting.
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18:29 pdurbin
jeffspies______: can you please take a look at https://github.com/IQSS/dataverse-client-python/issues/36 ?
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