Time
S
Nick
Message
03:31 jhand joined #dataverse
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08:18 jri joined #dataverse
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12:15 soU joined #dataverse
12:36 soU
hello there, suddenly we couldn't save new datasets, i checked server.log tried to run "tail -fn0 server log" after i restart the glassfish and when i click on "save dataset" button this info start appearing on the log file continuously , it doesn't stop even i close the dataset creation page (it goes forever until i stopped the glassfish) "[2018-01-18T06:31:11.845-0600] [glassfish 4.1] [SEVERE] [] [] [tid: _ThreadID=146 _ThreadName=Thread-9] [timeMillis:
12:36 soU
1516278671845] [levelValue: 1000] [[
12:36 soU
Saving global values to: /root/.handle/root_info]]
12:36 soU
[2018-01-18T06:31:11.933-0600] [glassfish 4.1] [INFO] [] [edu.harvard.iq.dataverse.HandlenetServiceBean] [tid: _ThreadID=30 _ThreadName=http-listener-1(4)] [timeMillis: 1516278671933] [levelValue: 800] [[
12:36 soU
Handle 11529/null registered.]]
12:36 soU
[2018-01-18T06:31:11.972-0600] [glassfish 4.1] [INFO] [] [edu.harvard.iq.dataverse.HandlenetServiceBean] [tid: _ThreadID=30 _ThreadName=http-listener-1(4)] [timeMillis: 1516278671972] [levelValue: 800] [[
12:36 soU
Handle 11529/null registered.]]"
13:31 soU
I think the issue is with the handle server
13:39 soU
error log of handle says "A je.lck file exists in ..../srv_1/bdbje The environment can not be locked ....... Shutting down"
14:11 soU
Fixing the handle server fixed the issue
14:41 pameyer joined #dataverse
14:51 pdurbin
soU: yikes! I'm glad you were able to fix it!
14:52 soU
thanks pdurbin, the time was a bit early for you actually
14:53 pdurbin
Yeah. I'm not sure i would have been able to help though. I've never set up a handle server.
17:49 zer0G joined #dataverse
18:06 Alejandra joined #dataverse
18:14 Alejandra
Hello
18:15 Alejandra
We have some problems with Dataverse and handle server, Last month we upgrade Dataverse to 4.7.1
18:15 Alejandra
We are experiencing some problems when Handle Server
18:15 Alejandra
we had some problems when save new datasets en dataverse. The problem was with the handle server was running.
18:16 Alejandra
If I stop the handle service process we can create datasets.
18:16 Alejandra
¿Can you help me?
18:18 Alejandra
In the dataverse logs we can see very very lof of records like, HandlenetServiceBean ... Handle 11529/null registered.
18:33 pameyer
Alejandra: this sounds like it might be similar to what soU mentioned earlier today (should be in the logs)
18:34 pameyer
it sounds like this was a Dataverse installation that's configured to use handles for persistent IDs, correct?
18:41 Alejandra
yes
18:43 Alejandra
thanks, i'm going to see the logs of this chat
18:45 pameyer
it's possible it's Dataverse-related, but with two people mentioning the same problem I'm also wondering if it could be a handle-system related problem
18:46 Alejandra
the handle systems logs show:
18:47 Alejandra
access.log-201801:104.239.241.54 UDP:HDL "2018-01-01 01:06:49.965-0600" 1 1 0ms 11529/null
18:48 Alejandra
it's the same dataverse installation, prefix 11529
18:51 pameyer
Alejandra: I'd suggest emailing support
18:51 Alejandra
ok, muchas gracias
18:51 pameyer
assuming it's dataverse related, it would also be useful to know which version you were on when you weren't having problems
18:52 pameyer
good luck, and sorry I couldn't be more helpful
18:52 pdurbin_m joined #dataverse
18:54 pdurbin_m
Alejandra: hi! I got your email and created this ticket from it: https://help.hmdc.harvard.edu/Ticket/Display.html?id=257338
19:02 Alejandra
Thanks, the old dataverse was 3.6
19:09 pdurbin_m
interesting
19:19 pdurbin
Alejandra: oh! I'm sorry. I was thinking of someone else who emailed me. Like pameyer said, you work with soU, right?
19:35 pdurbin
Alejandra: thanks for emailing support. Your ticket is https://help.hmdc.harvard.edu/Ticket/Display.html?id=257339 not the one I mentioned earlier. Sorry for the confusion.
21:31 Alejandra joined #dataverse
21:32 Alejandra
I'm sorry, i'm back. Yes, i work with soU
21:33 Alejandra
Can I loggin in https://help.hmdc.harvard.edu/NoAuth/Login.html?next=da6a82ff4b871c8b4ebee66ea2e91de8???
21:33 Alejandra
I donŽt have user
21:47 pdurbin
Alejandra: it's possible but you can also just reply any emails you get from that ticketing system.
21:47 pdurbin
reply to* any emails
21:51 Alejandra
Gracias!
22:32 Alejandra86 joined #dataverse
